While the Commissioner has the authority to resolve access and privacy disputes by issuing legally binding orders and decisions, we first attempt to reach a mediated resolution that is satisfactory to all parties. A high percentage of our attempted mediations are successful, meaning that both or all parties to the dispute express satisfaction with the outcome.
This section of the website provides summaries of some of the complaint investigation and request for review files that were mediated by our office. These summaries are collected from files that have been closed and are no longer active. We publish these summaries in an effort to educate and inform individuals, public bodies and private organizations who may be involved in a similar dispute and are looking for guidance on how it might be resolved.